Two new billing cycles have been added to the billing system effective Feb. 1, 2016 due to the City's population increase.
Changes to the billing cycles are listed below.

Residents in the following subdivisions will move from Cycle 7 (Bill Date:  8th of the month) to Cycle 9 (Bill Date: 12th of the month):

• Westover Park
• Westwood

• Whispering Lakes
• Village of Tuscan Lakes
• Tuscan Lakes
• Mar Bella
• Hidden Lakes

Terminology:

Cycle              Billing area for customer’s location

Read Date     Date meter read for billing period

Bill Date         Date bill is posted to the account

FTP BD          Date bank draft file is transmitted to the bank per banking procedures

Due Date       Date the current bill is due

Cut Off           Date service will be turn off for non-payment


Click here for Utility Billing Schedule


Recurring Credit Card Auto Pay Accounts:
 
These accounts are set up by the customer online through the city’s website.  If a payment is denied, the customer can make the payment online; but, penalties will be assessed if payment is not made on or before due date. 
 
Bank Draft Auto Pay Accounts:

These accounts are set up by our office; usually as a deposit waiver.  The banks require the city to email the ACH file payments two (2) working days before the due date; noted in the information above as "FTP BD". Therefore, if a change is needed, please contact our office no later than the date prior to the FTP BD date.