Terminology:

Cycle              Billing area for customer’s location

Read Date     Date meter read for billing period

Bill Date         Date bill is posted to the account

FTP BD          Date bank draft file is transmitted to the bank per banking procedures

Due Date       Date the current bill is due

Cut Off           Date service will be turn off for non-payment

    
    
   Click here for 2017 Utility Billing Schedule


Recurring Credit Card Auto Pay Accounts:
 
These accounts are set up by the customer online through the city’s website.  If a payment is denied, the customer can make the payment online; but, penalties will be assessed if payment is not made on or before due date. 
 
Bank Draft Auto Pay Accounts:

These accounts are set up by our office; usually as a deposit waiver.  The banks require the city to email the ACH file payments two (2) working days before the due date; noted in the information above as "FTP BD". Therefore, if a change is needed, please contact our office no later than the date prior to the FTP BD date.